Shipping policy

Shipping Policy

Last Updated: July 2026

At Nestora Home, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered throughout South Africa.

By placing an order on nestorahome.co.za, you acknowledge and agree to the terms outlined below.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

Orders are processed within 3–5 business days.
During promotional periods or high-demand seasons, processing times may be slightly longer. Should this occur, we will keep you informed.

An order is considered processed once it has been packed and handed over to our courier partner.

Delivery Areas

Nestora Home currently delivers throughout South Africa.

We work with trusted courier partners, including Courier Guy, to ensure reliable nationwide delivery.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Major metropolitan areas: 7-13 business days
Regional and outlying areas: 10-14 business days
Remote locations: Additional delivery time may apply

Delivery estimates are provided in good faith but are not guaranteed, as external factors beyond our control may occasionally affect courier operations.

Shipping Confirmation & Order Tracking

Once your order has been dispatched, you will receive an email containing:

Your shipping confirmation
Courier tracking number
Tracking link (where available)

Customers are encouraged to monitor their shipment using the provided tracking information.

Delivery Requirements

To ensure successful delivery, customers should:

Provide an accurate delivery address.
Include a valid contact number.
Ensure someone is available to receive the parcel during business hours.

Nestora Home cannot accept responsibility for delays resulting from incorrect delivery information supplied by the customer.

Failed Delivery Attempts

If delivery cannot be completed because:

the address is incorrect,
the customer is unavailable,
delivery instructions are insufficient,

the courier may attempt redelivery or return the parcel to our warehouse.

Any additional delivery costs arising from incorrect customer information may be payable by the customer.

Shipping Charges

Shipping charges are calculated during checkout based on:

Delivery destination
Package dimensions
Product weight
Current courier rates

Any applicable shipping costs will be clearly displayed before payment is completed.

Delivery Delays

Although we aim to meet all delivery estimates, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Public holidays
National events
Courier operational delays
Industrial action
Road closures
Natural disasters

Nestora Home is not liable for delays caused by these events; however, we will assist customers in tracking and resolving delivery issues wherever possible.

Damaged Deliveries

If your parcel arrives damaged, please:

Inspect the package immediately.
Take clear photographs of the packaging and product.
Contact us within 48 hours of delivery.

Email:

info@nestorahome.co.za

Providing photographs helps us resolve claims with our courier partner as quickly as possible.

Missing or Incorrect Items

If your order is incomplete or incorrect, please contact us within 48 hours of receiving your parcel.

We will investigate promptly and arrange replacement items where appropriate.

Delivery Refusal

Customers who refuse delivery without a valid reason may be responsible for return courier costs and any applicable restocking fees where permitted by law.

International Shipping

Nestora Home currently ships within South Africa only.

International shipping is not available at this time.

Contact Us

If you have any shipping-related questions, please contact us:

Nestora Home

Website:

https://nestorahome.co.za